Request a refund
We’ll review the details and handle your refund request. You’ll hear from us by email within 3 business days.
Sign in to use your account email, or contact us directly:
Log inRefund Policy
How a failed generation, a manual cash refund, and a dispute affect Bad Times AI passes.
10/20/2026
Video passes are one-time purchases. There is no subscription to cancel. A confirmed failed generation returns the passes that task used. Closing the tab or losing the connection does not by itself make a generation failed.
Cash refunds and disputes
A cash refund or a card dispute is separate from returning passes after a failed generation. You can make that manual request on this page or by email to the support address. If a paid invoice is refunded or disputed, the related unused passes are revoked. Passes already used on a completed video are not converted into credit packs.
What a request does not do
Asking for a refund does not create a free video and does not add passes before the payment provider confirms the outcome. Check My creations before you send a request about a task that may still be running.
Contact
For questions about your account, a pet photo, a video, or a purchase, write to support@badtimesai.video.